We are at your service!
The philosophy behind DMH’s service is simple: to provide our clients with the most poised, professional staff and combine it with exceptional customer service that is second to none.
And what does DMH stand for? ‘Designing Memorable Hospitality’ of course!
President & Owner Donald Haddad
is originally from Quebec but has been living in Vancouver for the past several years. He has worked in the Food/Beverage and Hospitality Industry for over 20 years. Since 2004, he has been consulting as a customer service expert in hospitality. His clients have ranged from high-end hotels such as Rosewood Resorts to exclusive private facilities such as the Vancouver Club. Donald’s commitment to the Hospitality industry has also led him to create and develop training manuals to standardize service in high-end properties. Also a film actor for 10 years, Donald was recently able to combine these passions while consulting on ‘Godiva’s’ restaurant television show, filmed here in Vancouver. Now with DMH where we have dubbed him the ‘King of the creative analogies’, this warm engaging personality will benefit both employees and clients alike as Donald works with them to create the perfect service solutions.
Vice President & Owner Nikki Pena
immigrated to Canada with her family back in 1975 from the Philippines and has worked in the Food/Beverage and Hospitality Industry for over 20 years. Ms. Pena’s strict upbringing, and Hospitality experience and training instilled in her an insatiable determination to succeed and pass on the same high standards to others. Her affinity for writing also led her to a career in the News/Media Industry working for over five years in Broadcasting with radio stations like the TEAM 1040, Z95.3 FM and most recently, News1130. Always the perfectionist, DMH benefits greatly from Nikki’s discerning eye and attention to detail.
Donald & Nikki